Important Customer Information / right of withdrawal


Important customer information/right of withdrawal


Customers who are private consumers have a fourteen-day right of withdrawal. A private consumer is deemed to be any natural person who enters into a legal contract for a reason unconnected with the exercise of his or her trade, profession or independent business. The following regulations apply in respect of the right of withdrawal and exclusion of right of withdrawal.

Terms of withdrawal


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without any requirement to state reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier, have or has taken possession of the last of the goods.

In order to exercise your right of withdrawal, you are required to submit to us (Fairpets Tierbedarf - Ferdinand Student, Am Waldberg 2d, 27711 Osterholz-Scharmbeck, Tel. 04795/248324, Fax 04795/248328, a clear written declaration of intent notifying us of your decision to withdraw from the contract (e.g. in the form of a letter sent by post, a fax or an e-mail).

You may use the attached sample withdrawal form for this purpose. This is not, however, mandatory. We will send you confirmation of receipt of such a notice of withdrawal without delay (e.g. by e-mail).

Timely dispatch of notice of intention to exercise the right of withdrawal before the expiry of the period of withdrawal is deemed sufficient for compliance with the deadline for withdrawal.


Consequences of withdrawal


If you withdraw from the contract, we will be required to act without delay and no later than fourteen days from the day on which we received notification of your withdrawal from the contract in reimbursing you for all payments you have made to us including delivery costs (with the exception of additional costs incurred because you have opted for a type of delivery other than the cost-effective standard delivery offered by us).  

We will make this reimbursement using the same means of payment deployed by you for the original transaction insofar as nothing to the contrary has been expressly agreed with you. In no circumstances will any fees be charged to you in connection with this repayment. We may refuse the reimbursement until such time as we have received the goods back or you have provided evidence that you have sent the goods back, whichever is the earlier.


You are required to return or surrender the goods to us (at Fairpets Tierbedarf, Ferdinand Student, Am Waldberg 2d, 27711 Osterholz-Scharmbeck) without delay and no later than fourteen days from the day on which you notify us of your withdrawal from the contract.


The deadline is deemed to have been met if you dispatch the goods prior to the expiry of the fourteen days. The direct costs of returning the goods are borne by you. You will only be required to pay for any depreciation in the goods if such a depreciation is caused by handling the goods in a way which is not necessary in order to test their characteristics, properties and functionality.


Notice of circumstances where a right of withdrawal does not apply

  • Right of withdrawal does not apply in the case of distance sales agreements for the delivery of goods which are not prefabricated and the manufacture of which is determined by an individual selection or definition by the consumer or which are clearly tailored to the personal needs of the consumer.


A guarantee is provided in accordance with the statutory stipulations. Please consult the product documentation for information on any additional manufacturer warranties which may apply.


Withdrawal form


Sample withdrawal form


If you wish to withdraw from the contract in writing, please download this form, fill it in and return it to us at Fairpets Tierbedarf - Ferdinand Student, Am Waldberg 2d, 27711 Osterholz-Scharmbeck, Tel. 04795/324, Fax 04795/328,


I/we ________________ hereby withdraw from the contract I/we concluded in respect of the purchase of the following goods ­­­­­­­ _________________________ ordered on ______________________________/ received on _________________. _______________________

Name of consumer) ___________________________________

Address of consumer) _________________________________

Signature of consumer (only if notification is provided on paper) ___________________________